The Evolution of Workflow Management consists of the automation of business
procedures or "workflows" during which documents, information or tasks are passed from
one participant to another in a way that is governed by rules or procedures.
- Improved efficiency - automation of many business processes results in the elimination of many unnecessary steps.
- Better process control - improved management of business processes achieved through standardizing working methods and the availability of audit trails.
- Improved customer service - consistency in the processes leads to greater predictability in levels of response to customers.
- Flexibility - software control over processes enables their redesign in line with changing business needs.